We remain committed to our members’ financial needs during this difficult time. Given the current situation, we are experiencing higher than normal call volumes so we ask for
your patience as wait times have increased. Our employees are committed to our 10,000+ members and they are working tirelessly to ensure everyone has been taken
care of.

To reassure our members their deposits are safe during these unprecedented times, we would like to remind YOU, what makes your Credit Union different than the banks are:

The Credit Union Deposit Guarantee Corporation provides a 100% guarantee of deposits held with Alberta credit unions.

Lakeland Credit Union will remain open for business, but we are asking members to allow our employees to serve you differently:

For your everyday banking needs, LCU is here to serve you:

If you are not already banking with us digitally, members are encouraged to take advantage of our online or mobile banking platforms that will provide 24/7 service for all your everyday banking.

Visit our website: www.lakelandcreditunion.com

Don’t have online banking?
Email admin@lakelandcreditunion.com and one of our service agents will respond as soon as possible to assist you.

For after-hours technical support of online banking, call our Technical support line at 1-877-251-5237 or submit a request here.

We understand that some of our members prefer to come into the Lakeland Credit Union Branch, therefore, you can still visit either of our Bonnyville or Cold Lake branches!

We have modified our regular hours of operation to the following:

Monday – Thursday: 8:30 am – 3:00 pm
Friday: 8:30 am - 9:30 am Service will be limited to those members who may be more vulnerable to COVID-19
Friday 9:30 am - 3:00 pm Service will open to all membership

Be careful!

Fraud and COVID-19: Fraudsters are exploiting the spread of COVID-19, facilitating various types of fraud and cybercrime. We encourage everyone to be extra diligent when receiving emails and texts with messages claiming to be from their financial
institutions. If you have any questions or doubts about an email or text claiming to be from Lakeland Credit Union, please contact us at 780-826-3377.

What is LCU doing for its membership?

Lakeland Credit Union recognizes that financial concerns are a key priority for our membership and we have placed a high priority on trying to support members in need. If you require financial assistance, please reach out in either of the following ways:

Email: admin@lakelandcreditunion.com or;
Call: 780-826-3377

Due to the high volume of requests, please expect up to 48 hours for a response.

Financial assistance can come in a variety of forms from deferred payments to providing short term cash-flow help. Please, do not hesitate to reach out!