We are all doing our very best to adapt and keep our credit union families healthy and safe.  Only a few weeks ago, the world was very different, and we could move around freely and safely.  Now, we need to keep our social distance and worry for our loved ones and the welfare of our community.

We know that we continue to be an essential service for our members, and we have made enhanced safety measures a top priority over the last couple of weeks.  You may have noticed significant changes to how we serve you while you are in our credit union locations, and we are thankful that you have supported these changes as we work together to stop the spread of coronavirus.  We know that if we all work together, we will get through these challenging times.

To protect our very important front-line employees and our valued members, we have made some important decisions that will affect how we serve you moving forward:

Effective Monday, March 30, 2020, we will be moving to providing service to our members By Appointment Only. 

You will still have the same friendly Member Service Agent assisting you, but in a much more protected, and safe way. We ask that members call their respective branch at the following numbers to arrange to speak with your Financial Advisor, or to arrange an appointment time should you require to physically come into a branch:

Bonnyville Branch 780-826-3377

Cold Lake Branch 780-594-4011

Our ATM’s will remain available at each branch for member use, but our branch doors will be locked moving forward.

Members are strongly encouraged to take advantage of our online or mobile banking platforms that will provide 24/7 service for all your everyday banking.

Don’t have online banking?
Email admin@lakelandcreditunion.com and one of our service agents will respond as soon as possible to assist you.

For after-hours technical support of online banking, call our Technical support line at 1-877-251-5237 or submit a request here.

Thank you for your trust as we navigate these changing times.  Stay Safe.